1. How long will it take to process the order?
In most cases, orders to 48 continental states will be processed and shipped within 24 hours. Orders to non-continental states or foreign countries may take extra days to process depending on the content of the orders.
2. How much is the shipping?
Free Shipping and handling to 48 continental states. $4.99 handling fee for order under $40. Shipping to non-continental states or foreign countries will depend on actual charge. Our sale team will reach you within 24 hours regarding the actual shipping charge.
3. What is the return period?
We provide 30 days no hassle return & exchange. To initiate a return request, simply contact us through email: firstname.lastname@example.org or call 312-841-8840.
4. How much is the return shipping?
In most cases, we cover return shipping.
5. How much is the restocking fee?
None. We don't charge restocking fee.
6. What payment methods do you accept?
We accept all major credit cards and Paypal.
7. I am not a dental professional. Can I make purchase?
We only ship to dental professionals. However, some PPE items and infection control items are open to public. Please contact us if you have any question regarding what item is available to public.
8. Where do you locate?
We are in Chicago.
9. Can I create an account online by myself and start to purchase or do I need to wait for approval?
You can create an account directly online and start to purchase. If you purchase professional dental products, make sure to provide us your dental office address as shipping address.
For questions not listed above, please feel free to contact us through email@example.com or call 312-841-8840.